Return/ Exchange Policies

At Rivaay, each saree is made and packed with love. We want you to feel confident and happy with your purchase. If something isn’t right, we’re here to help.

✅ Returns & Exchanges

        We accept returns or exchanges only in case of:

  • Wrong product received
  • Damaged product

📦 Conditions for Return

  • Must be initiated within 48 hrs of delivery
  • Product should be:
    • Unused and unwashed
    • In original packaging with tags
    • With a full unboxing video (from package opening to product view, clearly showing the issue)

🔄 Exchange Options

  • Only same product exchange is available (if in stock)
  • In case not available, we’ll issue a store credit or coupon code valid for 365 days

🚚 How to Request a Return

  • Email us at rivaayofficial@gmail.com
  • Share your order ID + unboxing video
  • Our team will review and guide you with next steps.
  • Customer pays return shipping.

❌ What’s Not Eligible

  • Color variations due to screen differences
  • Minor irregularities in handwoven or hand-printed fabrics (they're part of the beauty!)

“Every Rivaay saree is made with care and heritage. We request you to honor that by handling returns mindfully.”